Service FAQs

Who is eligible to receive meals from Chestnut Hill Meals on Wheels?

Residents of the following zip codes – 19031, 19034, 19038, 19075, 19095, 19118, 19119, 19138, 19144, 19150 and 19444

A senior (62 or older) – no matter what their physical health.
Any person of any age whose disability makes it difficult to shop for food and prepare meals without assistance.

What comprises a daily delivery?

All meals are low sodium. Each daily delivery consists of

a cold lunch – sandwich (choice of bread), salad, fruit, juice or milk
a hot dinner – soup, dinner (vegetable, starch, protein or pasta/meat), milk or juice, homemade dessert. Soups and entrées are in microwaveable containers.

How much does it cost? How do I pay?

These 2 meals cost $9.00 a day. One meal costs $4.50 a day.

Clients are asked to pay a $90 fully refundable deposit at the start of service. This deposit will be applied to your final invoice. If there is no balance at the time you suspend service, the full amount will be refunded to you.

Clients receive invoices during the first week of each month covering payment for all meals received during the prior month. They may give payment directly to volunteers at a future delivery or may mail payment in self-addressed envelope accompanying the invoice. Cash, checks or money orders are acceptable methods of payment. We do not accept credit card payments.

What if I don’t need meals everyday?

Meals are available for delivery every weekday and you may choose to get delivery on any or all of those days. We do not currently deliver on weekends.

Do I have to sign up for a specific period of time?

We ask that you sign up for a minimum of a two-week period. Emergency, shorter-term deliveries will be accommodated when possible.

What time is the delivery?

Volunteers will deliver your food between 10 am and Noon on the days you have scheduled.

What if I’m not home when the meal is delivered?

If you will not be home at the time of delivery, you may place a small, sealed cooler with an ice pack outside your door and our volunteers will leave your meal in that container. We ask that you put your name on the cooler if you live in an apartment. If it’s possible to notify us beforehand, we will be able to advise your volunteer driver that you will not be home.

What if I go on vacation or am away from home for other reasons?

You are always able to suspend delivery for any period of time you wish and for any reason. If you provide us with a 24-hour notice, you will not be charged for that day’s meals. Simply call our office (215.233.5555) to notify us as to the dates you do not want/need delivery.

Can I order from a menu?

While we attempt to accommodate food allergies and medically restrictive diets, we cannot provide for every individual food preference. So, typically there is one lunch item and one dinner item featured each day. Menus rotate over a 2-3 week period. Our menus are planned with popular items in mind so we are confident that clients will always enjoy the meals.

Do you deliver on holidays? In bad weather?

If a holiday falls on a weekday, you can expect delivery on that day or the day prior.

We make every attempt to deliver in bad weather but if the Springfield schools are closed, we will likely suspend delivery. However, if we are aware a storm is approaching, we may deliver meals on the day prior to the storm.

If you have any additional questions, please feel free to call 215.233.5555 or email us at info@chestnuthillmow.org